Managing Credentials and Shipments

You can view the status for pre-enrolled credential and shipment requests through the API. Shipment requests for pre-enrolled physical YubiKeys can also be viewed and managed in the Customer Portal.

Credential Requests

When a credential request has been successfully processed, the API will return a credential_request_id which can be used to track the status of the request, and manage possible error states. To view the status through the API, see Get Credential Request by ID (v2).

Shipment Requests

When a shipment request has been successfully processed the API will return a shipment_items.id or shipmentId (depending on the API version used in the integration). The IDs can be used to track the status of the shipment request, get shipping updates, and manage possible error states. To view the status through the API, see Get Credential Request by ID (v2) and Get Shipment Request Status.

Through the Customer Portal, you can edit a shipment request, for example to update the recipient and address information or delivery type, as well as delete a shipment request if needed. For more information, see Managing Pre-enrolled Shipments.