Creating Shipment Requests

The method for creating shipment requests for pre-registered YubiKeys depends on how your Yubico FIDO Pre-reg solution is set up in your Customer Orchestration environment.

As an IT administrator, you can for example trigger a shipment request for a pre-registered YubiKey through your front-end system, for example ServiceNow. Or, you can have some other integration process in your environment trigger the shipment request.

The shipment request is received by the Yubico FIDO Connector App which manages the credential encryption, requests recipient information from the customer’s system, and creates a shipment request to the YubiEnterprise Delivery service. For more information, see Process Flow and API Reference.

When a shipment request for a pre-registered YubiKey has been successfully processed it will return a shipmentId. This shipment ID can be used in the YubiEnterprise Console or the YubiEnterprise Shipment API to track the request status and get shipping updates and possible error states.