Purchase Orders

The following describes how to view purchase orders (POs) that have been submitted for an organization. Through different views you can view POs both as a customer for your own organization, as well as a distributor and reseller for the organizations to which you are selling.

Note

POs are generated by contacting your Yubico sales representative or your channel partner, not from the YubiEnterprise Delivery Console.

Viewing Purchase Orders

To view purchase orders for your organization, click Purchase orders in the left menu to open the Purchase orders page. To locate a specific purchase order, use the search bar at the top or click Filters to filter the list of purchase orders by one or more fields. You can also sort on all the column headings using different criteria.

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Purchase Orders Column Headings

The Purchase orders page provides the following information:

  • Order date - Date on which the PO was received by Yubico.
  • Purchase order number - The unique number of the PO.
  • Reseller - Name of the reseller, if reseller was involved in the purchase.
  • Contact - Name of the contact for the PO, if available.
  • Status - The status of the PO, for example “Available for Shipment”.
  • YE Delivery - Indicates whether inventory can be shipped using YubiEnterprise Delivery.

View the subscription tiers and number of licenses for products you currently have in inventory by clicking on the PO number to display the PO detail view (see PO Detail View). For more information about subscription tiers, see Modes of Purchase.

Note

If you want to identify the PO that applies to a particular inventory, be aware that unless the PO is ONLY for that item, you will not be able to find it by filtering on the Status column. In other words, it is not possible to filter on the status of inventory that has been exhausted if its PO contains more than one product. For example, even if you do not have any keys left in a Backup subscription Premium tier, if that purchase is included in a PO with a Primary subscription Advanced tier that has not yet been exhausted, the PO status will be displayed as Available for shipment.

Filters and Table Controls

You can modify the appearance of the table and the data displayed using the controls at the top of the page.

  • Columns - Determine which columns will be shown in the table. Click Columns and select or deselect the desired columns. Click Reset to return to a previous selection.
  • Filters - Filter data to be displayed. Click Filters, select an Operator and a Value, and click Apply. Available filter fields depend on the data in the table of the Console page you are working with. Click Clear all to remove the selected filters.
  • Density - Determine the space between rows in the table, for example “Compact”.

Searching Purchase Orders

To locate a specific purchase order, you can use the search field or filter the list of purchase orders by one or more fields. You can also perform advanced searches by combining search with filters to drill down further into the list of purchase orders.

The Search field at the top of the Purchase orders page lets you locate any element in a purchase order, even partial words or numbers. Entering search parameters instantly filters the list of purchase orders based on those parameters. Change or remove the search parameters in the Search field to reset the search.

To return to viewing the list of search results after clicking into one of the list items, click Go back. The list remains available even after refreshing the browser window while on a page of search results.

Purchase Order Views

Depending on your role and the selected view - Customer, Distributor or Reseller - you will see different information when looking at the Purchase orders page. Click the view selector in the upper part of the left menu to switch between views.

The Customer view shows purchase orders (POs) submitted on behalf of an organization. The Distributor and Reseller views are intended for distributor and reseller types of organizations, and show purchase orders associated with a distributor or reseller respectively. Console Owners for an organization always have access to the Customer view to be able to manage organization users.

You can have multiple roles within an organization. For example, as a Console Owner for a distributor type of organization you will have access to both the Customer and the Distributor views. You will then see the following information on the Purchase orders page:

  • The Customer view shows information about purchase orders submitted for your own organization, for example keys you purchased for your employees.
  • The Distributor view shows information about purchase orders submitted on behalf of your associated resellers and their end customers.

Note

Distributors must first allow their resellers to view PO information associated with them. Resellers must then allow their associated end customers to view their PO information. For more information, see Roles and Permissions.

Customer View

Note

Selecting the Customer view as an end customer you can only see POs from indirect sales if the reseller has granted you access to view purchase order information. You will always be able to see POs from direct sales (through Yubico).

The Customer view provides the following purchase order information:

  • Order date - When the order was received by Yubico.

  • Purchase order number (PO number) - Links to a PO Detail View showing what was purchased and existing inventory related to that specific purchase order. If you purchased from a reseller, unit prices are not shown.

  • Reseller - Name of reseller. This field is empty if you purchased directly from Yubico.

  • Contact - Name on the PO provided to Yubico.

  • Status - Whether available for shipping or not. As shipping requests are processed, inventory and shipping credits will be depleted.

    • Available for Shipment - Indicates whether there are products available for shipment.
    • Order Consumed - All products purchased have been shipped.
    • Order Expired, contact sales - The PO expired before the keys were shipped, so you should contact your Yubico sales person.

  • YE Delivery - Indicates whether the inventory can be shipped using YubiEnterprise Delivery.

Distributor View

Distributors are organizations that sell Yubico products to resellers that in turn sell the products to end customers. For more information about Distributor view options, see Distributor View.

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Purchase order information in the Distributor view includes the following:

  • Purchase order number (PO number) - links to a PO Detail View showing what was purchased and existing inventory related to that specific purchase order.
  • Order date - When the order was received by Yubico.
  • Reseller - Name of the reseller for the PO.
  • Customer - Name of the end customer for which the purchased products are intended.
  • Contact - Name on the PO provided to Yubico.
  • YE Delivery - Indicates whether the inventory can be shipped using YubiEnterprise Delivery.

Reseller View

Resellers are organizations that sell Yubico products to end customers. For more information about Reseller view options, see Reseller View.

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Purchase order information in the Reseller view includes the following:

  • Purchase order number (PO number) - links to a PO Detail View showing what was purchased and existing inventory related to that specific purchase order.
  • Order date - When the order was received by Yubico.
  • Customer - Name of the end customer for which the purchased products are intended.
  • Distributor - Name of the distributor through whom the reseller purchased the products. If no distributor is involved in the purchase, this field is empty.
  • Contact - Name on the PO provided to Yubico.
  • YE Delivery - Indicates whether the inventory can be shipped using YubiEnterprise Delivery.

PO Detail View

For more information about a PO, click the Purchase order number to open the Purchase order detail view.

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Customer view of PO details

The following information is displayed:

  • Purchase order # and contact details for the PO.
  • Order date - When the order was received by Yubico.
  • Reseller - Name of reseller for PO (also for direct purchase from Yubico)
  • Reseller ID - ID of the reseller (1 for Yubico).
  • Inventory - Product inventory, for subscriptions this is expressed as the name of a tier. Bolded number indicates number of keys available out of the number of purchased keys within the subscription (number not bolded).
  • Cost per item - If the purchase was direct (not through a channel partner), the unit price per item is shown.
  • Customization ID/Customization label - Unique ID and its friendly name representing a specific type of key customization and its status. The columns are only visible if a PO contains items from a customized inventory. Customization IDs and Customization labels on POs are visible also to distributors and resellers if their associated customers are using custom keys. For more information, see Customizations.

Note

If a customer has purchased inventory directly from Yubico, and from a distributor, and from a reseller, that customer can see all three “buckets” of inventory. Similarly, a distributor can see which resellers have purchased from it as well as the respective inventories, but the distributor would not be able to see if other distributors supply those resellers through YubiEnterprise Delivery. Each “chain” (or set of relationships) “Distributor > Reseller > Customer” is unique.

To file a support ticket for YubiEnterprise Delivery, click Support.