Delivery Policies

Shipment Sources

Shipments to EU countries:
 Fulfilled out of the warehouse in the Netherlands until 3 April 2023, after which date these shipments will be fulfilled out of Yubico’s facility in Stockholm.
Shipments to UK:
 Fulfilled out of the warehouse in Great Britain.
Shipments to US, Canada and the rest of the world:
 Shipped out of Yubico’s facility in Santa Clara, California.

Each organization has business rules applying to delivery policies, some unique to the particular organization. These rules specify which combinations of parameters are allowed for the organization and are therefore fundamental to determining whether a shipment request can succeed. Business rules are applied before undeliverability and similar such issues are determined.

Post Office Box as Destination

Post Office boxes (PO Boxes) are acceptable for shipment requests for US destinations; however, this is not true for destinations outside the United States.

Although the system can deliver to Post Office (PO) Boxes within the United States, delivery to the equivalent elsewhere in the world is unlikely to succeed.

Key Quantities

Each destination country has a maximum number of keys per shipment request.

Products cannot be shipped via YubiEnterprise Delivery to countries that do not appear in the lists below.

500 Keys

Up to 500 keys per shipment request can be shipped to the following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • UK
  • USA

Single Keys

No more than one (1) key per shipment request can be shipped to the following countries:

  • Australia
  • New Zealand
  • Philippines
  • Indonesia
  • Singapore
  • Japan
  • Thailand
  • Saudi Arabia
  • Taiwan
  • UAE
  • Mexico
  • Israel
  • Chile
  • Hong Kong
  • India

For bulk shipment to these countries, contact YubiEnterprise Delivery Support.

Modes of Delivery: Normal vs Expedited

Only Normal shipping is supported for the countries listed below. Therefore the Expedited option cannot be selected for these countries.

  • Australia
  • New Zealand
  • Philippines
  • Indonesia
  • Singapore
  • Japan
  • Thailand
  • Saudi Arabia
  • Taiwan
  • UAE
  • Mexico
  • Israel
  • Chile
  • Hong Kong
  • India

To file a support ticket with Yubico, click Support.