Delivery Policies
This section explains the Yubico delivery policies including key quantities, delivery types and destination countries.
Shipment Sources
Yubico deliveries are shipped from the following fulfillment centers:
- Shipments to EU countries: Yubico’s facility in Stockholm (previously the Netherlands until 3 April 2023).
- Shipments to UK: The warehouse in Great Britain.
- Shipments to US, Canada and rest of the world: Yubico’s facility in Santa Clara, California.
Each organization has business rules applying to delivery policies, some unique to the particular organization. These rules specify which combinations of parameters are allowed for the organization and are therefore fundamental to determining whether a shipment request can succeed. Business rules are applied before undeliverability and similar such issues are determined.
Post Office Box as Destination
Delivery to Post Office boxes (PO boxes) are acceptable for shipment requests for US destinations. Delivery to the equivalent elsewhere in the world is unlikely to succeed.
Key Quantities and Delivery Types
Using the YubiEnterprise Delivery service you can ship keys to many countries around the world. Each destination country has a maximum number of keys per shipment request. For some countries you can include up to 500 keys per shipment request. For other countries you can only include one key per shipment request due to custom duty regulations.
Available quantity options for different countries are listed below. Products cannot be shipped via YubiEnterprise Delivery to countries that are not listed below. Shipments are delivered using either Normal or Expedited delivery. Available options for different countries are listed below.
For more information about shipping and pricing, see the YubiEnterprise Delivery pricing table.
Multiple Keys - Normal and Expedited Delivery
Using the YubiEnterprise Delivery service, up to 500 keys per shipment request can be delivered to the countries listed below. Both the Normal and Expedited delivery options are supported when creating shipment requests to these countries.
Multiple key shipments - Normal or Expedited delivery
- Austria
- Belgium
- Bulgaria
- Canada
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Netherlands (the)
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom of Great Britain and Northern Ireland (the)
- United States of America (the)
Single Keys - Normal Delivery
Using the YubiEnterprise Delivery service, no more than one (1) key per shipment request can be delivered to the countries listed below. Only Normal delivery is supported, therefore the Expedited option is not available when creating shipment requests to these countries. For bulk shipments to single-key countries, contact your sales representative or Customer Success Manager (CSM).
Single key shipments - Normal delivery only
- Albania
- Argentina
- Australia
- Bosnia and Herzegovina
- Brazil
- Chile
- Colombia
- Costa Rica
- Dominican Republic (the)
- Egypt
- Guatemala
- Guernsey
- Hong Kong
- India
- Indonesia
- Isle of Man
- Israel
- Jamaica
- Japan
- Jersey
- Korea (the Republic of)
- Malaysia
- Mexico
- Montenegro
- New Zealand
- Pakistan
- Panama
- Peru
- Philippines (the)
- Puerto Rico
- Saudi Arabia
- Serbia
- Singapore
- South Africa
- Taiwan (Province of China)
- Thailand
- Turkey
- United Arab Emirates (the)
To file a support ticket for YubiEnterprise Delivery, click Support.