Delivery Policies

This section explains the Yubico delivery policies including product quantities, shipping destinations, and delivery types.

Shipment Fulfillment Centers

Yubico deliveries are generally shipped from the following fulfillment centers when YubiEnterprise Delivery is used:

  • Shipments to EU countries, the UK and Asia: Yubico’s facility in Stockholm, Sweden.
  • Shipments to US, Canada and the Americas: Yubico’s facility in Santa Clara, California.

Each organization has business rules applying to delivery policies, some unique to the particular organization. These rules specify which combinations of parameters are allowed for the organization and are therefore fundamental to determining whether a shipment request can succeed.

Destinations and Quantities

Using the YubiEnterprise Delivery service you can ship YubiKeys to many destinations around the world. Each destination country has a maximum number of YubiKeys per shipment request. For some countries (US and the EU) you can include up to 500 keys per shipment request. For other countries you can only include one (1) YubiKey per shipment request due to specific custom duty regulations. Yubico additionally offers a “White Glove” delivery service to ship multiple keys to countries with custom duty regulations that require import.

Available quantity options for different countries are listed below. Shipments are delivered using either Normal or Expedited delivery depending on destination.

For more information about shipping and pricing, see the YubiEnterprise Delivery pricing table.

Note

New countries that have recently been added to the enabled-by-default list of available countries might not appear for your organization when creating a shipment request. Contact Yubico Support if you are missing a desired shipping destination, or if you want to disable an existing shipping destination for your organization.

Multi-Key Destinations

The following list reflects countries to which you can ship up to 500 YubiKeys. The countries are enabled by default in the YubiEnterprise Console when an organization is added, and are automatically available when creating shipment requests.

Multi-key destinations enabled by default, up to 500 keys per shipment request

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus
  • Czechia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom of Great Britain and Northern Ireland
  • United States of America & U.S. Territories

Note

U.S. territories include: American Samoa (AS), Guam (GU), Northern Mariana Islands (MP), Marshall Islands (MH), Micronesia (FM), Palau (PW), Puerto Rico (PR), U.S. Virgin Islands (VI).

Single-Key Destinations

The following list reflects countries to which you can ship one (1) YubiKey. Some countries in the list are enabled by default for all organizations, and are automatically available when creating shipment requests. Other countries can be enabled upon request by contacting Yubico Support.

Single-key destinations - enabled by default or upon request, one key per shipment request

  • Albania
  • Algeria (enabled on request)
  • Andorra (enabled on request)
  • Angola (enabled on request)
  • Anguilla (enabled on request)
  • Antigua and Barbuda (enabled on request)
  • Argentina
  • Armenia (enabled on request)
  • Aruba (enabled on request)
  • Australia
  • Azerbaijan (enabled on request)
  • Bahamas (enabled on request)
  • Bahrain (enabled on request)
  • Bangladesh (enabled on request)
  • Barbados (enabled on request)
  • Belize (enabled on request)
  • Benin (enabled on request)
  • Bermuda (enabled on request)
  • Bhutan (enabled on request)
  • Bolivia (enabled on request)
  • Bonaire, Sint Eustatius and Saba (enabled on request)
  • Bosnia and Herzegovina
  • Botswana (enabled on request)
  • Brazil
  • Brunei Darussalam (enabled on request)
  • Burkina Faso (enabled on request)
  • Burundi (enabled on request)
  • Cabo Verde (enabled on request)
  • Cambodia (enabled on request)
  • Cameroon (enabled on request)
  • Cayman Islands (enabled on request)
  • Chad (enabled on request)
  • Chile
  • China (enabled on request)
  • Columbia
  • Congo (the Democratic Republic of the) (enabled on request)
  • Congo (enabled on request)
  • Cook Island (enabled on request)
  • Costa Rica
  • Cote d’Ivoire (enabled on request)
  • Curacao (enabled on request)
  • Djibouti (enabled on request)
  • Dominica (enabled on request)
  • Dominican Republic
  • Ecuador (enabled on request)
  • Egypt
  • El Salvador (enabled on request)
  • Eritrea (enabled on request)
  • Eswatini (enabled on request)
  • Ethiopia (enabled on request)
  • Faroe Islands (enabled on request)
  • Fiji (enabled on request)
  • French Guiana (enabled on request)
  • French Polynesia (enabled on request)
  • Gabon (enabled on request)
  • Gambia (enabled on request)
  • Georgia (enabled on request)
  • Ghana (enabled on request)
  • Gibraltar (enabled on request)
  • Greenland (enabled on request)
  • Grenada (enabled on request)
  • Guadeloupe (enabled on request)
  • Guatemala
  • Guernsey
  • Guinea (enabled on request)
  • Guyana (enabled on request)
  • Haiti (enabled on request)
  • Holy See (enabled on request)
  • Honduras (enabled on request)
  • Hong Kong
  • India
  • Indonesia
  • Iraq (enabled on request)
  • Isle of Man
  • Israel
  • Jamaica
  • Japan
  • Jersey
  • Jordan (enabled on request)
  • Kazakhstan (enabled on request)
  • Kenya (enabled on request)
  • Korea (the Republic of)
  • Kuwait (enabled on request)
  • Kyrgyztan (enabled on request)
  • Lao People’s Democratic Republic (enabled on request)
  • Lebanon (enabled on request)
  • Lesotho (enabled on request)
  • Liberia (enabled on request)
  • Macao (enabled on request)
  • Madagascar (enabled on request)
  • Malawi (enabled on request)
  • Malaysia
  • Maldives (enabled on request)
  • Mali (enabled on request)
  • Martinique (enabled on request)
  • Mauritania (enabled on request)
  • Mauritius (enabled on request)
  • Mexico
  • Moldova (enabled on request)
  • Monaco (enabled on request)
  • Mongolia (enabled on request)
  • Montenegro
  • Montserrat (enabled on request)
  • Morocco (enabled on request)
  • Mozambique (enabled on request)
  • Namibia (enabled on request)
  • Nepal (enabled on request)
  • New Caledonia (enabled on request)
  • New Zealand
  • Nicaragua (enabled on request)
  • Niger (enabled on request)
  • Nigeria (enabled on request)
  • Oman (enabled on request)
  • Pakistan
  • Palestine, State of (enabled on request)
  • Panama
  • Papua New Guinea (enabled on request)
  • Paraguay (enabled on request)
  • Peru
  • Philippines
  • Qatar (enabled on request)
  • Republic of Kosovo (enabled on request)
  • Republic of North Macedonia (enabled on request)
  • Reunion (enabled on request)
  • Rwanda (enabled on request)
  • Saint Kitts and Nevis (enabled on request)
  • Saint Lucia (enabled on request)
  • Saint Martin (enabled on request)
  • Samoa (enabled on request)
  • San Marino (enabled on request)
  • Saudi Arabia
  • Senegal (enabled on request)
  • Serbia
  • Seychelles (enabled on request)
  • Singapore
  • Sint Maarten (enabled on request)
  • South Africa
  • Sri Lanka (enabled on request)
  • Suriname (enabled on request)
  • Taiwan
  • Tanzania, United Republic of (enabled on request)
  • Thailand
  • Timor-Leste (enabled on request)
  • Togo (enabled on request)
  • Tonga (enabled on request)
  • Trinidad and Tobago (enabled on request)
  • Tunisia (enabled on request)
  • Turkey
  • Turks and Caicos Islands (enabled on request)
  • Uganda (enabled on request)
  • United Arab Emirates (UAE)
  • Uruguay (enabled on request)
  • Uzbekistan (enabled on request)
  • Vanuatu (enabled on request)
  • Vietnam (enabled on request)
  • Virgin Islands (British) (enabled on request)
  • Zambia (enabled on request)
  • Zimbabwe (enabled on request)

To file a support ticket for YubiEnterprise Delivery, click Support.